One of the best skills you can have to win over customers and build strong relationships in every area of your life, is the art of listening. Specifically, the art of active listening.

We have all been guilty of this, being in a discussion with one or more people, and instead of actively listening to what the other person is saying, trying to fully understand their point of view, we spend all our time thinking about what we’re going to say as soon as the other person takes a breath. Instead, this is what we really should be doing…

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